SHIPPING

Where do you ship?
We ship to the contiguous United States, as well as select Canadian cities including: Toronto, Montreal, Ottawa and Quebec City. We do not ship to Alaska, Hawaii, or Puerto Rico.

How much is shipping?

Standard Delivery White Glove Delivery Notes
Orders under $499 $39 -- White Glove not available
Orders between $500 and $999 $99 $179 Standard and White Glove available
Orders between $1,000 and $2,499 -- $179 Only White Glove available
Orders over $2,500 -- $249 Only White Glove available
 
What does Standard Delivery include?
Standard shipping includes delivery of your item inside your front door. It does not include unpacking or debris removal. Our shipping partner will contact you in advance to arrange a date and time for delivery. You must be present during the window of delivery. If you notice any damage incurred during shipping, please photograph the damage, and call or email us immediately (773.819.0307; 
info@57stdesign.com ) You have the right to refuse delivery if there is damage to the packaging.

What does White Glove Delivery include?
White glove delivery includes placement in your room of choice, debris removal, and assembly (if required). Our shipping partners will contact you in advance to arrange a date and time for delivery. You must be present during the window of delivery. If you notice any damage incurred during shipping, please photograph the damage, and call or email us immediately (773.819.0307; 
info@57stdesign.com ). You have the right to refuse delivery if there is damage to the packaging! Please note that certain larger pieces necessarily ship with White Glove Delivery. This will be denoted on the piece’s product page.

What to expect during delivery.
If you live in Chicagoland…
  • Our delivery team will give you a call to schedule an appointment as soon as your piece is complete and ready to leave our workshop. (Our delivery team tends to be pretty accommodating-- they often deliver on evenings, as well as weekends.) During delivery, our team will carry your piece inside your home and place it in the room of your choice, unpacked and ready for you to enjoy. 
If you live outside Chicagoland...
  • Your order will ship through a freight company specializing in large-item delivery. Certain items ship via White-Glove Delivery by default. During White-Glove Delivery, the piece will be brought into your home, unpacked, and set in the room of your choice.


RETURNS

Do you accept returns on Design Circulation pieces?
Yes, we accept returns on all Design Circulation pieces within 30 days of receipt. Please note, the return shipping fee is incurred by the customer. Email us at info@57stdesign.com and we’ll help you schedule a pick-up for your return. We’ll refund you the full amount, less the cost of return shipping, will be credited to your bank account once your piece arrives in our Chicago workshop. 

Do you accept returns on Standard pieces?
Yes, we accept returns on all standard pieces
within 30 days of receipt. Please note, the return shipping fee is incurred by the customer. Email us at info@57stdesign.com and we’ll help you schedule a pick-up for your return. The full amount, less the cost of shipping, will be credited to your bank account once your piece arrives in our Chicago workshop. If your piece has been customized in any way, it is not eligible for return.

Do you accept returns on custom pieces?
No we do not accept returns on custom pieces.


DAMAGE OR DEFECTS

What if my furniture is damaged or defective?
Though we try our best to deliver a perfect product, we acknowledge that mistakes happen. If you find a defect in one of our pieces, please let us know immediately. You can email us at info@57stdesign.com. We’ll do our best to make it right.

What should I do if the package appears to have been damaged in transit?
If you see damage to the package that may have occurred during transit, photograph the damage and contact us immediately by phone (773.819.0703) or by email (info@57stdesign.com). You have the right to refuse the delivery if you believe your piece was damaged in transit!